Need assistance with your PocketRoam service? Visit our Support page for FAQs, troubleshooting tips, and ways to contact our dedicated team. We're here to ensure your travel connectivity is seamless and stress-free.

Getting Started

How do I get started? When should I activate my eSIM? When does a bundle activate? What if my eSim doesn’t work? Do eSIMs include a number to make or receive phone calls? Can I recharge or renew the eSIM bundle?

Device Support

Do I need an unlocked phone to use an eSIM? Is my phone compatible with eSIM? Can I use my SIM card and Pocket Roam eSIM at the same time? Can I hotspot with my eSIM?

Roaming & Data

What is roaming? How can I check how much data I have used? What's the data speed like in rural and urban areas? What happens when my data runs out? What happens to unused data? Do you offer unlimited data bundles?

Common Questions & Issues

Why am I receiving SMS messages on my eSIM? How many times can I use my QR code? My QR code is not working. What should I do? What should I do if I delete or lose the QR code for my eSIM?

Orders & Payment

What is your refund policy?